WorkLinks Support Services

At WorkLinks, we’re dedicated to providing the highest quality support to our valued clients and partners. Recognizing that not all companies need the same level of support, we offer customizable Service Level Agreements to address your unique needs.

Speak to one of our representatives today to learn more!

Fast Response, 100% Peace of Mind

When you contact WorkLinks, your inquiry will be immediately queued, triaged and assessed for urgency. Critical production issues are fast-tracked for quickest resolution and with a dedicated support team and full escalation protocols in place when needed, you can rest assured, we have your back!

Along the way, we’ll keep you apprised of all progress on your issue, from first contact through to full resolution.

Frequently Asked Questions

Yes! All your data is secure and accessible only by your authorized users.
WorkLinks can configure Single Sign On as an add-on option.
Not at all! Once you are logged into WorkLinks, you’ll be able to toggle freely between all your payrolls smoothly and safely without having to log in again. Security the specific data in each one protocols are in place to protect each environment and controls who is authorized to access them.

Default methods are email or via an Authenticator App (e.g. Google Authenticator). Additional options can be configured for:

  • SMS or/or phone call
  • SMS only
  • Phone call only
No, all client data is backed up and stored in unique databases.
All client data (both live data and back-ups) resides in cloud data centers located in Canada. Data is backed up locally to the database server and redundantly in Microsoft Azure Blob Storage.
We are proudly Canadian and proud to say that all data resides in Canada!